Kalman Software
Support

Support

Support

Kalman Software LLC · Fort Collins, Colorado

Email [email protected] for charge questions, license keys, refunds, installation help, and bug reports. We aim to reply within two business days.

[email protected]

Don't recognize a charge?

You're in the right place, and the answer is almost always simpler than it looks. Our checkout runs through Link, Stripe's checkout service, so the line on your statement starts with LINK.COM* followed by a short form of our company name.

That's the part that trips people up: most people remember the app they bought, not who makes it, and the statement shows neither in full. Kalman Software LLC builds three applications. A LINK.COM* charge is a direct licence for one of these:

Excise PDF for Mac, iPhone, and iPad is a separate purchase from Apple's App Store. Apple bills and refunds that purchase, so it appears under Apple rather than LINK.COM*.

All directly sold apps are a one-time purchase. RangefinderInvest and CrucibleTrade are $99 each for the first 100 paid licenses per product, with a regular price of $149. Excise PDF for Windows is $9.99. There are no subscriptions and nothing here ever charges you automatically. RangefinderInvest and CrucibleTrade offer a separate, one-time update pass only when you deliberately buy one; Excise PDF does not yet offer a renewal link. So a charge you didn't expect is never us billing you again: tell us and we'll sort it out immediately.

Please email us before disputing a charge with your bank. Not to talk you out of it. If the charge is wrong, we'll refund it the same day, no argument. It's that a dispute takes weeks to resolve through your bank, while an email takes hours, and nearly every dispute we could receive is something one reply would have fixed faster.

Your license key didn't arrive

License keys are emailed automatically the moment a purchase completes. If one hasn't shown up:

  • Check your spam or promotions folder. It comes from [email protected].
  • Check the address you used at checkout, in case of a typo.
  • Email us. We'll find your order and re-send the key, usually within a few hours.

Keys are permanent, and we can always re-issue one. Losing an email never means losing what you paid for.

Refunds

Not right for you? Reply to your license email within 30 days of buying and we'll refund you in full. No form, no justification, no "what went wrong?" interrogation. Past 30 days, email anyway. We'd rather fix a real problem than hold onto money from someone who isn't using the software. Full details are in the Terms of Sale.

Installing and activating

RangefinderInvest and CrucibleTrade have a 30-day trial. Excise PDF for Windows has a 7-day trial that starts with the first redaction. No card or account is needed for any of them. The Apple version of Excise PDF is an App Store purchase and has no separate trial.

To activate a purchased license, open the app and go to Settings → License, then paste in the key from your email. Activation is offline. It contacts no server, so it works on a machine with no internet connection, and no server can ever switch your license off.

If an installer is blocked by Gatekeeper on macOS or SmartScreen on Windows, or a key won't activate, email us with the app name and what you're seeing on screen. Installer warnings are usually a code-signing reputation issue rather than anything wrong with the download, and we can tell you which.

Bugs and feature requests

Both are very welcome, and they go to the same address.

The most useful report includes what you did, what you expected, and what happened instead, plus the app version from Settings → About and your operating system. Screenshots help. Please don't send us your database file or account statements; we don't want your financial data, and we can nearly always reproduce an issue without it.

What to include when you write

None of this is required. Write however you like and we'll figure it out. But if you have it handy, it saves a round trip:

  • The email address you used at checkout, if it differs from the one you're writing from.
  • Which app, and its version.
  • For a charge question: the descriptor and the amount from your statement.

How to reach us

Email is the only support channel.

Kalman Software LLC · Fort Collins, Colorado · [email protected]

See also: Terms of Sale · Privacy Policy